Category: ArticlesPage 2 of 131

What You Don’t Know Will Hurt You!

You may have already resigned yourself to the fact that prospects are just jumpy these days. Get them where they live. Literally.

Will Government or Entrepreneurs Determine the Future of Aging?

There is some tension between a government approach and private enterprise approaches to aging. Both approaches need to be considered.

The Epic “Food Fight” To Boost Immunity, Cognition, and Wellness

Could food be the medicine that gets us through this pandemic? Understanding the potential power of every ounce of food and beverage you serve.

Candid, Revealing, and Ultimately Hopeful Revelations From a Biracial Couple

Conversations on Race to highlight the Black experience and explore diversity issues in senior living. Interview with Sunyatta Amen and Jack Sterne.

A Deeper Look at the NIC Occupancy Data: Encouraging or Discouraging?

The most recent occupancy levels for the Primary Markets are the lowest NIC has ever recorded since they started tracking in 2006. Scary but hopeful.

4 Things That Make a Healthy Building

Imagine this: As you sanitize, temp check, and social distance, your building has your back—working for you, supporting your efforts, and saving you money.

Don’t Fall for The Management = Leadership Fallacy (Book Review)

Steve Moran has filled his pages with raw, unfiltered insight that comes from years in senior living, uncovering the “messy truths” of being a leader.

Your Resident Photos Suck: 5 Tips to Make Them Shine

It can be next to impossible to capture a spontaneous moment in which everyone looks perfect, especially in senior living.

Cold Food and Leadership . . . Would You Make This Connection?

While cold food was a problem it was not THE REAL PROBLEM. In many cases, solutions to big problems don’t cost anything at all.

Families and Prospects Crave This Now More Than Ever!

Communities desperately needed to show all the great stuff they were doing to stay safe. Seven-plus months into the pandemic. Things have changed.

How To Kill A Relationship

I learned important principles such as “You scratch my back, I’ll scratch yours”. You know, the law of reciprocity. Whose back have you stopped scratching?

Is Anyone Making Money During COVID?

How can I best achieve my profit margins? How can I make a higher margin on services? Big, important questions . . . no doubt.

Burnout in Crisis Times

Perfection takes a toll so it’s not surprising that burnout is a common challenge. This challenge is emotional and so the response has to speak to emotions.

How Would You Answer This Question From a New Leader?

How do you handle the throngs of vendors that want your time? Are operators being too nice? Sometimes no is kinder than maybe.

The Most Important Gift You Can Give to Residents Right Now

These are unprecedented times. And with the holidays approaching, there is a perfect storm brewing and headed our way. How can you keep residents connected?

The 7 Rules of Garbage Truck Etiquette

It was such a little thing . . . how a courteous garbage truck driver reminded me that thoughtful regard is often missing in our culture.

The Sum of the Parts: A New Model of Engagement

More than six months into the pandemic we know one thing for certain. When you speak of activity offerings, it’s not the way it used to be.

This Flexible Staffing Platform Is Catching Fire! Here’s Why

Staffing, in this industry, has been broken for a long time. The concept of “flexible working” presents benefits for workers and employers alike.

Senior Living’s Embarrassing Handicapped Cousin . . .

We have always been mildly embarrassed by this part of senior living. Now there is a desire to act as if our embarrassing cousin is not part of the family.

You Need to Bring Them Out of Their Rooms — But How?

With social distancing and safety precautions in place, it makes sense to begin allowing small groups of 3-5 residents to engage in communal activities.