How Would You Answer This Question From a New Leader?

How do you handle the throngs of vendors that want your time? Are operators being too nice? Sometimes no is kinder than maybe.

The Most Important Gift You Can Give to Residents Right Now

These are unprecedented times. And with the holidays approaching, there is a perfect storm brewing and headed our way. How can you keep residents connected?

The 7 Rules of Garbage Truck Etiquette

It was such a little thing . . . how a courteous garbage truck driver reminded me that thoughtful regard is often missing in our culture.

The Sum of the Parts: A New Model of Engagement

More than six months into the pandemic we know one thing for certain. When you speak of activity offerings, it’s not the way it used to be.

This Flexible Staffing Platform Is Catching Fire! Here’s Why

Staffing, in this industry, has been broken for a long time. The concept of “flexible working” presents benefits for workers and employers alike.

Senior Living’s Embarrassing Handicapped Cousin . . .

We have always been mildly embarrassed by this part of senior living. Now there is a desire to act as if our embarrassing cousin is not part of the family.

You Need to Bring Them Out of Their Rooms — But How?

With social distancing and safety precautions in place, it makes sense to begin allowing small groups of 3-5 residents to engage in communal activities.

Lori Porter – On Transforming Working Conditions for CNAs

In a rare occurance, a CNA is invited to be on a panel of 25 government leaders and well-educated experts with MDs and PhDs.

Coming Soon to a Community Near You

More and more senior living providers seem to be looking seriously at offering clinical primary care onsite in their communities.

Is It Time to Transform Aged Care?

Aged care has been the elephant in the room for generations. It’s an enormous issue that everyone knows about but most people don’t want to discuss.

With Insurance Premiums Skyrocketing, Here’s How to Get the Best Deal

Claims are up, litigation is up, premiums and deductibles are through the roof. Insider tips for the best rate possible in a seemingly impossible market.

The Best Place for Senior Living – Does US News & World Reports Have It Right?

It would seem logical that “The Best Places to Retire” and the best place for senior living should have some correlation, maybe even the same thing?

How to Get 30% More Web Leads: Get Your Visitors “Unstuck”

All the hopping around that prospects are doing means they are leaving your site before you get a chance to help them. And they need your help!

Are You a Racist? Would You Know If You Were?

Some people seem to be completely blind to the problem and completely miss the point of the conversations we are having about race.

Have We Just Thrown in the Towel When It Comes to Life Enrichment? Please Say It’s Not So!!!

We used to sell a lifestyle/living experience that allowed older people to have amazing last chapters of their lives. Maybe we have thrown in the towel.

Industry Thought Leaders Produce Guidance for the “New Next” for Senior Living – Part 2

Recommendations for looking to the future of senior living post-COVID-19 and beyond. Brought to you by some of the brightest minds in the industry.

8 Big Takeaways from NIC 2020

NIC knocks it out of the park with their opening keynote with Mark Parkinson, the CEO of AHCA, and Andy Slavitt, the former acting administrator of CMS.

This Will Help Residents Feel Better, Guaranteed

A wellness program that is so simple, there is no reason (or excuse) not to follow it. Everyone can do it, from residents to staff to family members.

Industry Thought Leaders Produce Guidance for the “New Next” for Senior Living

ICAA recruited top thought leaders in senior living to examine what the ‘next normal’ looks like as we move through the pandemic and beyond.

Do This To Drive Move-Ins

With the right tools, resources, and support, you can be the shiny new car on the lot that everyone wants to drive.